The Importance of Quality Tech Support
Purchasing new software can be both exciting and daunting.
Software solutions are meant to make life easier, but before they can simplify work-flows, one must first understand how to use them.
Some software companies do an excellent job of providing self-guided training/tutorials, but when direct support is needed, can you trust that someone will be there to help?
It is the duty of the support team to reassure you that your needs are important to the company, and they will do everything possible to resolve your case.
At PowerDetails, we go beyond just solving problems. We value customer feedback and take it very seriously. If something could be better, then we take the time to make it better. As we improve and update features, the support cycle continues, and the relationship with our clients continues to grow stronger.
What does PowerDetails support look like?
Positive client-interactions begin by taking the time to listen and understand a client's wants and needs. The PowerDetails Customer Success Team prides itself on being a reliable resource for clients to ask questions and openly discuss their experience with our product.
We take an active role in addressing our clients' needs, and we believe in supporting our users in every way possible. We show it and sow it.
We show our clients that they are valuable to our company's core mission.
We sow it by planting a seed of confidence in our clients to trust that our team is always available and ready to handle anything that comes our way.
Ultimately, PowerDetails wants to make sure that users reach their goals through the training we provide, at no additional cost. We are dedicated to creating memorable experiences with our customers and appreciate the value of building a strong foundation with them. Our team pays close attention to details, listens to software enhancement suggestions, and strives to improve our product continually — Customer feedback only makes us better!
What can new customers expect?
Expectations are natural. For the new agencies who are joining the PowerDetails family, you can expect a personalized experience with rapid responses and proactive follow-ups.
We want to provide the support you need and make sure that you are comfortable reaching out with questions/concerns.
Our dedication to creating lasting relationships with our clients is head and shoulders above traditional call centers where your case is transferred from one department to the next — We work together to ensure our clients are receiving the support they expect and the loyalty they deserve.
Why should new customers have confidence in PowerDetails?
The value we deliver to our customers and the support we provide are part of developing a long-term relationship with our customers.
We don't just care about helping you today. We care about helping you today, tomorrow, and years from now.
As your agency grows and changes, we plan to grow and change with you. At the end of the day, it is not just good business practice to have an outstanding support team, but rather a reflection of your company's values.
PowerDetails cares about the work our customers do, and we are here to support them every step of the way.
If you would like to experience the benefits of PowerDetails for yourself, please schedule a brief web-demonstration with us here and we’ll be happy to get you set up with a Free 15-day trial.
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