Great companies start with great people
PowerDetails is passionate about helping others — When our team helps a law enforcement agency, the benefits fall to the communities that they protect.
If you enjoy work that has purpose, we’d love to hear from you!
Off-Duty Coordinator
Coordinator | Orlando, FL
Please e-mail your resume to Sally.Kauffman@powerdetails.com and we will be in contact!
PowerDetails, the industry leader in off-duty and overtime scheduling since 2006, is looking for an Off-Duty Coordinator to join our team.
The Off-Duty Coordinator manages the customer agency’s off-duty jobs, interfacing with employers, deputies/officers, following agency policies, and regular communication and reporting to agency management/command staff. General duties listed below; additional duties agency specific will be defined during the customer implementation process.
Daily Duties:
Jobs
Review open jobs and try to fill (reminder, assign, etc.)
Review jobs that require a supervisor
Approve/decline job requests
Approve job applications
Create jobs / update on calendar (encourage use of portal)
Send reminders
Bill your jobs
There are jobs available
Approve/deny employer registrations (We notify the agency and they approve / decline)
Add or update personnel (rank, promotions, suspensions, etc.)
The agency is in charge of keeping the roster up to date.
Invoicing
Bill completed jobs/send reminders
Address all inbox messages
Remind administrators from the agency in instances where the agency has taken ownership (specific jobs/employers/others/etc.)
Weekly Duties:
POC Meeting
Review seniority (if applicable)
For epayment (direct deposit specifically) customers, run the direct deposit report to make sure users are registering
Block users from working until they register for direct deposit (upon program go-live
Update groups
Invoice employers (bi-weekly)
For epayment (direct deposit specifically) customers, initiate payouts when necessary
Collect overdue receivables
Filter invoice search for unpaid invoices
Send past due reminder to invoices that are “X” days overdue. Make sure invoice was previously sent at least once.
Call business/employer billing contact as a follow up to offer assistance in processing payment.
Reporting
Invoice Report
Jobs by Assigned Personnel
Cancellations
No Shows
Receivables
Monthly Duties:
Create job set
Create recurring jobs
Reporting - see weekly list above
Annual Duties:
Update rates
Update fees
Update rules
Revisit agreements, policies & procedures
Skills required:
Customer focused
Strong presentation skills
Strong knowledge of law enforcement secondary employment
Call center / technical support experience
Clear communication skills, listening skills, and problem solving abilities
Ability to work in a remote environment
Available for travel to customer sites for in-person training if required by customer agency
Upbeat attitude
Location:
Position is remote with all equipment provided.
Working Hours:
8:00am - 5:00pm EST; possibility of on-call hours.
Contact: Send your resume to Sally Kauffman, Customer Success Manager, sally.kauffman@powerdetails.com
Sweet Perks
Work Fully Remote
100% Health Coverage
401k & Matching
Unlimited PTO
…and much more!
Off/Extra- Duty/Secondary Employment Software Sales Consultant
Consultant | Orlando, FL
Please e-mail your resume to Andy.Rivera@powerdetails.com and we will be in contact!
PowerDetails, the industry leader since 2006 in off/extra-duty secondary employment scheduling is looking for several retired LEO’s to join our team in the U.S. as Outside Sales Representatives (LEO Senior Advisors) that will focus on their home geographic region.
The LEO Senior Advisor will sell a Law Enforcement Software Platform for the off/extra-duty and overtime markets within active Law Enforcement organizations, unions, and cities. The LEO Senior Advisor MUST be a well-connected, retired Police Officer/Sheriff Deputy that wants to help Law Enforcement Agencies improve their internal off-duty staffing methods and help Officers make more money in a fully compliant, transparent manner.
NO COLD CALLING REQUIRED
The successful candidate will have strong multitasking ability, as well as excellent follow-up and communication skills. He/she must be a high-level communicator with success in negotiation. We are asking the LEO Senior Advisor to start in the target market where they have the strongest relationships and then move out from there. This position is telecommuter, remote, and/or work from home. We do not need the Representative to know anything about technology or the inner details of our software. We have a team to discuss those topics with the prospect once the meeting is set. We also don't need you to close the sale, just to set meetings with the Agency decision-makers so we can do the demo and help you close the deal. Of course, you will be involved with that process so you can be an advocate to that LE Agency and your relationships.
Responsibilities:
Client support and networking – Acquire and maintain a network of sources to identify new sales leads.
Communicate with prospects and leads to identify and understand their needs.
Align value propositions with prospect pain points to sell software and solutions
Meet with Police Chiefs, Sheriffs, unions, or any decision-makers within Law Enforcement agencies on a regular basis.
Reporting – Maintain daily reports of sales activities, including calls, orders, sales, lost business, and any other issues. Participate in regular sales meetings.
Knowledge -- Have basic knowledge in off-duty, special events, overtime, and secondary employment that Law Enforcement officers typically work. Handle questions via phone and email addressing software, browser, and general internet issues.
Reporting/escalating issues through the appropriate channels.
Diagnosing and providing a path to resolve various technical issues.
Proactively identify ways to avoid the recurrence of customer issues by improving processes, reviewing technical articles, and recommending changes.
Develop full knowledge of our software and train new customers on how to use it, while supporting them along the way with weekly check-ins.
Communicate customer issues with team members.
Strive to meet the highest level of customer satisfaction by resolving customer issues in a professional and timely manner.
Update software training and support material
Additional responsibility as business needs arise.
Requirements:
10-15+ years aggregate active duty Law Enforcement
Separated from service in good standing
3-5 years of leadership within their department
Excellent interpersonal and customer service skills
Proven organizational skills and attention to detail
Ability to position software and services to stakeholders and decision-makers
Paid as a private contractor, 1099 relationship
Paid for setting qualified meetings and generous double-digit commission after department runs the first job on the software
Annual performance-based bonuses paid at PowerDetail’s discretion
Please e-mail your resume to Andy.rivera@powerdetails.com and we will be in contact!
Sweet Perks
Work Fully Remote
100% Health Coverage
401k & Matching
Unlimited PTO
…and much more!