Great companies start with great people

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PowerDetails is passionate about helping others — When our team helps a law enforcement agency, the benefits fall to the communities that they protect.

 

If you enjoy work that has purpose, we’d love to hear from you!

 

Off-Duty Coordinator

Coordinator | Orlando, FL

Please e-mail your resume to Sally.Kauffman@powerdetails.com and we will be in contact!


PowerDetails, the industry leader in off-duty and overtime scheduling since 2006, is looking for an Off-Duty Coordinator to join our team.

The Off-Duty Coordinator manages the customer agency’s off-duty jobs, interfacing with employers, deputies/officers, following agency policies, and regular communication and reporting to agency management/command staff.  General duties listed below; additional duties agency specific will be defined during the customer implementation process.

Daily Duties:

  • Jobs

    • Review open jobs and try to fill (reminder, assign, etc.)

    • Review jobs that require a supervisor

    • Approve/decline job requests

    • Approve job applications

    • Create jobs / update on calendar (encourage use of portal)

    • Send reminders

      • Bill your jobs

      • There are jobs available

  • Approve/deny employer registrations (We notify the agency and they approve / decline)

  • Add or update personnel (rank, promotions, suspensions, etc.)

    • The agency is in charge of keeping the roster up to date.

  • Invoicing

    • Bill completed jobs/send reminders

  • Address all inbox messages

  • Remind administrators from the agency in instances where the agency has taken ownership (specific jobs/employers/others/etc.)

Weekly Duties:

  • POC Meeting

  • Review seniority (if applicable)

  • For epayment (direct deposit specifically) customers, run the direct deposit report to make sure users are registering

    • Block users from working until they register for direct deposit (upon program go-live

  • Update groups

  • Invoice employers (bi-weekly)

  • For epayment (direct deposit specifically) customers, initiate payouts when necessary 

  • Collect overdue receivables

    • Filter invoice search for unpaid invoices 

    • Send past due reminder to invoices that are “X” days overdue.  Make sure invoice was previously sent at least once.

    • Call business/employer billing contact as a follow up to offer assistance in processing payment.

  • Reporting

    • Invoice Report

    • Jobs by Assigned Personnel

    • Cancellations

    • No Shows

    • Receivables

Monthly Duties:

  • Create job set

  • Create recurring jobs

  • Reporting - see weekly list above

Annual Duties:

  • Update rates

  • Update fees

  • Update rules

  • Revisit agreements, policies & procedures

Skills required:

  • Customer focused

  • Strong presentation skills

  • Strong knowledge of law enforcement secondary employment

  • Call center / technical support experience

  • Clear communication skills, listening skills, and problem solving abilities

  • Ability to work in a remote environment

  • Available for travel to customer sites for in-person training if required by customer agency

  • Upbeat attitude

Location:

Position is remote with all equipment provided.

Working Hours:

8:00am - 5:00pm EST; possibility of on-call hours.

Contact: Send your resume to Sally Kauffman, Customer Success Manager, sally.kauffman@powerdetails.com

 

Sweet Perks


Work Fully Remote

100% Health Coverage

401k & Matching

Unlimited PTO

…and much more!

 

 

Off/Extra- Duty/Secondary Employment Software Sales Consultant

Consultant | Orlando, FL

Please e-mail your resume to Andy.Rivera@powerdetails.com and we will be in contact!


PowerDetails, the industry leader since 2006 in off/extra-duty secondary employment scheduling is looking for several retired LEO’s to join our team in the U.S. as Outside Sales Representatives (LEO Senior Advisors) that will focus on their home geographic region.

The LEO Senior Advisor will sell a Law Enforcement Software Platform for the off/extra-duty and overtime markets within active Law Enforcement organizations, unions, and cities. The LEO Senior Advisor MUST be a well-connected, retired Police Officer/Sheriff Deputy that wants to help Law Enforcement Agencies improve their internal off-duty staffing methods and help Officers make more money in a fully compliant, transparent manner.

NO COLD CALLING REQUIRED

The successful candidate will have strong multitasking ability, as well as excellent follow-up and communication skills. He/she must be a high-level communicator with success in negotiation. We are asking the LEO Senior Advisor to start in the target market where they have the strongest relationships and then move out from there. This position is telecommuter, remote, and/or work from home. We do not need the Representative to know anything about technology or the inner details of our software. We have a team to discuss those topics with the prospect once the meeting is set. We also don't need you to close the sale, just to set meetings with the Agency decision-makers so we can do the demo and help you close the deal. Of course, you will be involved with that process so you can be an advocate to that LE Agency and your relationships.

Responsibilities:

  • Client support and networking – Acquire and maintain a network of sources to identify new sales leads.

  • Communicate with prospects and leads to identify and understand their needs.

  • Align value propositions with prospect pain points to sell software and solutions

  • Meet with Police Chiefs, Sheriffs, unions, or any decision-makers within Law Enforcement agencies on a regular basis.

    Reporting – Maintain daily reports of sales activities, including calls, orders, sales, lost business, and any other issues. Participate in regular sales meetings.

  • Knowledge -- Have basic knowledge in off-duty, special events, overtime, and secondary employment that Law Enforcement officers typically work. Handle questions via phone and email addressing software, browser, and general internet issues.

  • Reporting/escalating issues through the appropriate channels.

  • Diagnosing and providing a path to resolve various technical issues.

  • Proactively identify ways to avoid the recurrence of customer issues by improving processes, reviewing technical articles, and recommending changes.

  • Develop full knowledge of our software and train new customers on how to use it, while supporting them along the way with weekly check-ins.

  • Communicate customer issues with team members.

  • Strive to meet the highest level of customer satisfaction by resolving customer issues in a professional and timely manner.

  • Update software training and support material

  • Additional responsibility as business needs arise.


Requirements:

  • 10-15+ years aggregate active duty Law Enforcement

  • Separated from service in good standing

  • 3-5 years of leadership within their department

  • Excellent interpersonal and customer service skills

  • Proven organizational skills and attention to detail

  • Ability to position software and services to stakeholders and decision-makers

  • Paid as a private contractor, 1099 relationship

  • Paid for setting qualified meetings and generous double-digit commission after department runs the first job on the software

  • Annual performance-based bonuses paid at PowerDetail’s discretion

Please e-mail your resume to Andy.rivera@powerdetails.com and we will be in contact!

 

Sweet Perks


Work Fully Remote

100% Health Coverage

401k & Matching

Unlimited PTO

…and much more!